eFax Reviews in Dallas, Texas
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(2 of 93 reviews match)
DO NOT USE EFAX
Cannot tell you how bad this company service has been. System never worked and when I sent an email request to cancel my account (they replied back) they continued to charge my account. I called and it took multiple tries to get a real human on the phone. The automated phone message said to send a message to them and when I talked to a person I was told that I needed to call to cancel the service. They refused to refund the 2 charges to my account even though they had my message in front of them. They said they could only refund 1 month of charges!!!!
eFax review in Dallas, Texas: Terrible Service
Efax autobills you each year with renewal regardless if you have been using service or if the email/phone number you have on record are no longer active. I left my company (used for business) in June of 2011 and in March of 2012 was billed for the 2012-2013 year. When I called to complain they simply said well I hadn't called to cancel. Didn't realize I had to, they should have to get some type of confirmation you want to auto-renew. I hadn't used the last year's service in over 10 months!! DO NOT GIVE THEM YOUR CREDIT CARD!
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