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eFax review in Columbia, South Carolina: Avoid like the PLAGUE

1.5
Details
You cannot cancel eFax (J2) service, no matter how hard you try. No way to do so on any of their sites, or even in your account, or even through email. You also can't delete your credit card from your account (only "update" it). Buttons that should work on their site do not. Even when you call for sales, you have to hold, and hold, and hold. Whenever I call, I simply cannot get this company to answer their phones without a long, long hold. Then when they finally answer, and I happen to tell them that I want to cancel the service, they tell me that their "computers are down for the day." Puh. Lease. Service was almost always terrible. Faxes rarely went through. Plus, you don't find out until HOURS later that it didn't, so you don't follow up. Their software doesn't seem to make more than a few attempts (but they won't tell you how many). You have to keep logging on to your account and reloading the documents, and the number, and telling it to send the fax--only to find out, hours later, that that didn't go through, either. I've missed very important deadlines that have cost me serious money (tens of thousands of dollars, in one case). As for customer service, it's some of the worst I've ever seen. And this goes for their sister sites, too (OneBox and eVoice). It's all under a company called "J2," which is how it appears on your credit or debit card. AVOID LIKE THE PLAGUE. I wish I had. I'm now on Customer Service trying to get refunded for unauthorized charges, and I've had to order a new debit card so J2 couldn't keep billing it.
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Review
#768931 Review #768931 is a subjective opinion of poster.
Pros
  • Fact that i can fax from my computer
Cons
  • No online or email cancelation
  • Company is a total fraud
  • Getting ripped off
Reason of review
Poor customer service
Loss
$75
Tags
  • j2
  • efax fraud refund trial
  • J2 Global Communications
  • J2 Efax
1.5
Details
I have been with Efax since April 2014 and only used it for their "free" service. I cancelled after the time that I used it and the rep saod it would take 30 days to cancel, so I let it be. I have never used it and have no need for it. I just got billed today, still...
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1 comment
Anonymous
#919546

Bit in effect they got your $17. I'm fighting them for the $10.74 they charged me and got the same attitude from an Ed and a Maddy.

How can a company like this continue to operate? Put me on hold, set-up their phone system to ignore you if you are looking for a refund...

Review
#570203 Review #570203 is a subjective opinion of poster.
Reason of review
Problems with payment

EFAX will not stop billing me.

I subscribed to a TRIAL service of eFAX (online FAX service) to mail transcripts to US Federal job applications. I canceled the service and even received a confirmation number, but when I checked my bank account I found they have been debiting my checking account for 13 months for a total of $247.30. When I call their customer service number I am routed back to the Internet and when I emailed them, them have not responded. I used the service exactly 3 times and once the recipient at the government agency told me the FAX was not readable, so I canceled the service. Or so I thought. I am PISSED. Consumers are easy prey for dishonest businesses. We have little power as individuals, but people should be warned to NOT do business with J2 Coomunications! I want and need help!
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3 comments
Anonymous
#432135

I cancelled February 2011. That one and one half months into a year's subscription. I was refunded $3. I was very irate. They must of had me on speaker phone, because I heard laughter in the background. I told them to enjoy game, they earned it. The service plain quit working. They could or would not fix my service. EFAX said problem was on my side.

Got new service that works just fine.

Well, yesterday, (February 16, 2012) I started to get responses to my year-old e-mails to EFAX. They tried to start billing me again. I complained and received a new cancellation notice.

I have notified my credit card company, as soon as their billing hits, my company will have the billing codes and will start the payment dispute.

Jennifer
#319229

Because of reading your posts and others...I immediately canceled my account with EFax. You get billed whether you use this service or not and NO REFUNDS!

I told the foreigner who answered the phone about this website and how EFAX has not responded to anyone about their dishonesty. He very quickly got me off the phone. It's nice to see Erin and others are monitoring this company. Wishing you good results!

I hope that I will continued to be billed.

The foreigner assured me that I wouldn't, but I don't trust EFax. :?

Anonymous
#158864

Hi, my name is Erin and I am an apprentice at Balestriere Fariello, a trials and investigations law firm in New York. Our firm has been investigating eFax’s potential misconduct for several months and we are interested in hearing more from you about your experience.

Please feel free to contact me at your earliest convenience at erin.jaeger@balestriere.net or call analyst Sarah Goodman at (212) 374-5400, ext. 132.

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Review
#166812 Review #166812 is a subjective opinion of poster.

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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