Rating: 3 Stars Clear all filters (3 of 93 reviews match)
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Efax Free Trial Review

2.7
Details
I signed up for a free 30 day trial of efax plus. Within 5 days they have tried to charge my card the monthly fee of 16.95 twice. I am outraged.
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Review
#754995 Review #754995 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Pricing issue

eFax review in Green Bay, Wisconsin: E-Fax

3.0
Details
No complaint this time. I appreciated that they have an online chat to cancel accounts instead of having to call a number. The representative was polite and efficient. My account was cancelled promptly with no sales pitch or attempt to lure me into a deal. I received email proof of termination, promptly. I will give a bad review if warranted, but it's really nice to not have to this time. I've had issues in the past with E-Fax, and it seems as if they've made many improvements in the customer service department. Special thanks to Will P., who was the one I communicated with today. It's nice to write a positive review.
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Review
#585991 Review #585991 is a subjective opinion of poster.
Pros
  • Prompt efficient service
Cons
  • Jumping through hoops at first
Reason of review
Good customer service

Efax will not give me back refund

2.5
Details
We have been with E-Fax for so long I don't remember how long its been, but we recently decided to cancelled my account with E-fax just after they took money from my bank account in the amount of $129, for one years subscription and are telling me that they can not refund my money. I am now trying to settle this over the phone. They keep placing me on hold and giving me the run-a-round. I've been on hold for 10 minutes and counting. What a *** company. I highly suggest you find some other company to do business with. Sherry Houston, TX
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Review
#552651 Review #552651 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$129
Preferred solution
Full refund

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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