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eFax review in Wilmington, North Carolina: BIlling Fraud - someone elses medical records

1.0
Details
i have tried to cancel before, they are still billing me. i am receiving faxes of confidential medical records not belonging to me fraudulent , incompetent rude offshore billing operators
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Review
#1585187 Review #1585187 is a subjective opinion of poster.

eFax review: I really give it no stars as they are horrible

1.0
Details
I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained...that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.
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Review
#1534814 Review #1534814 is a subjective opinion of poster.
Tags
  • efaxscam

eFax review: Security Breach

1.0
Details
I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.
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Review
#1507488 Review #1507488 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

eFax review in Tulsa, Oklahoma: Predatory and Unethical

1.0
Details
Yes, their business practices are predatory and unethical! When you sign up for a free trial, they make you enter your credit card information and then will charge it without you knowing. They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes. They have probably sold my fax number to spammers, because it's a new number, and there is no reason why I should be getting all this spam.
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Review
#1440000 Review #1440000 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund
1.0
Details
You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
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Review
#1265481 Review #1265481 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Let the company propose a solution
1.4
Details
We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to...
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Review
#1249963 Review #1249963 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Difficult to cancel service
  • Billing practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Tags
  • complaint against efax
  • efax fraud refund trial
1.0
Details
The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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Review
#1205729 Review #1205729 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No refund policy
  • Getting ripped off
  • Cancellation policies
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Tags
  • complaint against efax
1.2
Details
E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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Review
#1183598 Review #1183598 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Would not refund prorated payment for unused 10 months
  • Bunch of thieves
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
Tags
  • complaint against efax
  • Efax reviews
1.0
Details
I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via...
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1 comment
Anonymous
#1510184

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a fax but couldn't login to send it.

Calls to eFax revealed that Fax87 customers hadn't been converted to the eFax platform. I was told I could download an app to my phone to use until my account was moved over to their platform. I explained that the document I needed to send was on my computer. Finally I guess I was connected to someone that actually understood my problem and he directed me to a webpage where I could download a program to my laptop that allowed me to send the fax.

Other than the notification on the Fax87 home page I never received any communications regarding the change over. I had been paying Fax87 an annual fee of $71.88 for their service and at no time was I informed what eFax would be charging me until eFax attempted to charge my credit card $99.99 (a whopping 39%+ increase) for an annual subscription on 6/28/2018. I would have caught it until I got a statement at the end of July except my CC flagged it a possible fraud and contacted me. I contacted eFax and got told that the $99.99 was a special rate for Fax87 customers or I could optional pay $9.99 a month.

Their website now works but my biggest issue is their failure to communicate to Fax87 customers (me) anything. I will in all probability search for an alternative, but I would like to keep the same fax number, so I may be stuck with them.

Review
#1131152 Review #1131152 is a subjective opinion of poster.
Product
Efax Account
Cons
  • Price
  • Company is a total fraud
  • Service and customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

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eFax review: E Fax scammers

1.0
Details
Had eFax for a couple of months, decided to discontinue! Really poor customer service! You can sign up online, but no online cancelation. Agent probably from India, barely could understand! Took an hour to cancel!
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Review
#1127187 Review #1127187 is a subjective opinion of poster.
Product
Efax Account
Reason of review
Return, Exchange or Cancellation Policy