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eFax in Wilmington, North Carolina - BIlling Fraud - someone elses medical records

1.0
Details
i have tried to cancel before, they are still billing me. i am receiving faxes of confidential medical records not belonging to me fraudulent , incompetent rude offshore billing operators
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Review
#1585187 Review #1585187 is a subjective opinion of poster.

eFax - Security Breach

1.0
Details
I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.
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Review
#1507488 Review #1507488 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

eFax - I really give it no stars as they are horrible

1.0
Details
I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained...that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.
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Review
#1534814 Review #1534814 is a subjective opinion of poster.
Tags
  • efaxscam

eFax in Tulsa, Oklahoma - Predatory and Unethical

1.0
Details
Yes, their business practices are predatory and unethical! When you sign up for a free trial, they make you enter your credit card information and then will charge it without you knowing. They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes. They have probably sold my fax number to spammers, because it's a new number, and there is no reason why I should be getting all this spam.
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Review
#1440000 Review #1440000 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund
We need a supervisor in customer service (in the eFax department) to contact us immediately. For over one year we have been getting frequent incessant calls on both our numbers. This is a business. This is unacceptable. We have put in many calls to customer service to...
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Review
#1352808 Review #1352808 is a subjective opinion of poster.
Service
Efax Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
BLOCK OUR NUMBER FROM RECEIVING CALLS
1.4
Details
We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to...
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Review
#1249963 Review #1249963 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Billing practices
  • Difficult to cancel service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Tags
  • complaint against efax
  • efax fraud refund trial
It's too late for me but it's not too late for you! Customer service here is impossible. Be prepared to spend at least an hour on the phone trying to resolve any issue (including payment due) that you might have. I have called to make changes to my account and spoke to...
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Review
#1354549 Review #1354549 is a subjective opinion of poster.
Service
Efax Customer Care
1.0
Details
The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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Review
#1205729 Review #1205729 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Getting ripped off
  • Absolutely terrible customer service
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Tags
  • complaint against efax
1.0
Details
You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
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Review
#1265481 Review #1265481 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Let the company propose a solution

Contact eFax Customer Service

Mailing Address:
eFax
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

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eFax - Cancellation was easy and hustle free.

5.0
Details
I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i was not using.
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Review
#1215034 Review #1215034 is a subjective opinion of poster.