eFax Reviews

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New Reviewer

I cannot get into like a fax account

I cannot get into like a fax accountEvery time I try to access wife execute it asked for more and more information but it does not let me access it I cannot dispute any action or anything I got a look at it it will not let me in can you help me please
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ID
#2840388 Review #2840388 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Like effects that need to be able to access my account

Every time I try to get into my EFax I can look at the credit report but I cannot get in there to actually dispute anything it will not allow me to go into my account something is very wrong can you help me it keeps asking over and over but not letting me submit it
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ID
#2840377 Review #2840377 is a subjective opinion of poster.
Location
Longview, Texas
Preferred solution
Let the company propose a solution

Sketchy billing policies

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing. Stopped service after recent annual charge. Service was cancelled immediately with no pro-rated credit (should have been for the whole 12 months). Explicitly told that no credit would be issued for unused period. No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes).

User's recommendation: Service was good. Billing practices are terrible (if not almost dishonest).

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ID
#1942678 Review #1942678 is a subjective opinion of poster.
Location
Aubrey, Texas

Poor Customer Service

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response. When I do, the response is completely useless. Their sales team is completely non-responsive, and the porting team is an utter failure. I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough.

User's recommendation: Avoid this company.

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ID
#1868806 Review #1868806 is a subjective opinion of poster.
Location
Sanford, North Carolina

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New Reviewer

No I will not

Trying to use this e fax, my account is locked, I also tried to unlock it I don't know what am I doing wrong I can't unlock it. Someone in the USA tried to send me an important document several times it's time it came back to them. The numbers assign for me was 632******** do I need to put a plus sign in front of 63 or what. Please tell me as soon as possible. Thanks Ledenia Pitts
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ID
#1762947 Review #1762947 is a subjective opinion of poster.
Location
Quezon City, Manila
Reason of review
Access/ activation issues

BIlling Fraud - someone elses medical records

i have tried to cancel before, they are still billing me. i am receiving faxes of confidential medical records not belonging to me fraudulent , incompetent rude offshore billing operators
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ID
#1585187 Review #1585187 is a subjective opinion of poster.
Location
Wilmington, North Carolina

I really give it no stars as they are horrible

I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained...that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.
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ID
#1534814 Review #1534814 is a subjective opinion of poster.
New Reviewer

Security Breach

I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.
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ID
#1507488 Review #1507488 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Predatory and Unethical

Yes, their business practices are predatory and unethical! When you sign up for a free trial, they make you enter your credit card information and then will charge it without you knowing. They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes. They have probably sold my fax number to spammers, because it's a new number, and there is no reason why I should be getting all this spam.
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ID
#1440000 Review #1440000 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund

This company sucks

It's too late for me but it's not too late for you! Customer service here is impossible. Be prepared to spend at least an hour on the phone trying to resolve any issue (including payment due) that you might have. I have called to make changes to my account and spoke to the first agent who could not help me. I asked to speak to a supervisor. I was transferred to another agent who upon inquiry was not a supervisor. After giving all of my information again, I was told I was being transferred to a supervisor. After reaching that person I had to give my information again only find I wasn't speaking to a supervisor. These guys have hot-potatoed me for over 45-minutes. Every time I tell the issue I'm told that they cannot assist, the fee cannot be waived and they will transfer me to a supervisor. All this to avoid a $10 charge that they want to put on my account in case of overages. (Oh, and, they will charge your card willy-nilly -- if at all possible, DO NOT let them place your card on file -- otherwise you'll be calling in a lot more frequently than necessary.
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ID
#1354549 Review #1354549 is a subjective opinion of poster.
Service
Efax Customer Care
New Reviewer

THIS IS TERRIBLE.

We need a supervisor in customer service (in the eFax department) to contact us immediately. For over one year we have been getting frequent incessant calls on both our numbers. This is a business. This is unacceptable. We have put in many calls to customer service to not only figure out the nature of the calls, but to rectify the issue- to no avail. When I say frequent I mean quite literally all day back to back on both lines, sometimes with only mere minutes of peace before it ultimately starts up again. We can not operate business when these calls are incessantly blocking our lines up not to mention the time and money it takes for our paid employees to deal with stopping this instead of doing their job. The first encounter with a cs rep was very helpful and the man informed me that it is not an issue of our account, as we don't have one. But that it is one of their consumers using their eFax plan to fax what they think is a fax line- both of our land line numbers. He said not to worry, he can put our numbers on a black list which meant that no matter if the person was using the services it would physically not come thru. We wouldn't get any calls on our end, and they would get an error on theirs. He said eventually the person/s would figure out and would likely stop faxing anyway so it would taper off naturally. I have called in to customer service on an almost daily basis ever since then to get my number black listed. Clearly the "back list" isn't working. Each time I am assured its going to be handled and each time I am prevented from speaking to a manager. Today, I speak to "Edgar" and am all but blamed for this situation/lying as "he can't do anything without an account number" which he talked down to me for not having (we dont have an account at all and thus no number) and "there is no black list" . He even went as far as to RUDELY ask me how that would even exist. HOW DOES THAT EXIST????? YOUR PEOPLE HAVE TOLD ME THEY'RE DOING THIS EVERYTIME I HAVE CALLED IN. Don't tell me it doesnt exist and that I am making it up when it's your team offering it. Unless of course I have been lied to on EVERY SINGLE call for over 6 months. This needs to be handled now. It is not even in the realm of possibility that you can not. This is a service YOU offer and there has to be an override. You need to handle your service and get our numbers blocked promptly and permanently. This is not our problem, it is yours and it needs to be fixed now.
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ID
#1352808 Review #1352808 is a subjective opinion of poster.
Service
Efax Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
BLOCK OUR NUMBER FROM RECEIVING CALLS
You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
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ID
#1265481 Review #1265481 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Let the company propose a solution
New Reviewer

They will keep charging you after you try to cancel service

We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to the person to cancel service. We paid three extra months because they refused to cancel our service. We will not recommend this company to anyone, ever. There should be regulations in place to prevent these companies from continuing to steal money from customers. We will be filing a complaint with the FTC and FCC because of the methods efax uses to keep billing customers.
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ID
#1249963 Review #1249963 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Difficult to cancel service
  • Billing practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
New Reviewer

Cancellation was easy and hustle free.

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i was not using.
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ID
#1215034 Review #1215034 is a subjective opinion of poster.
New Reviewer

Just absolutely terrible customer service.

The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it. Then, I noticed they billed me. Without ever even answering my email. I called them, and they said that they don't do refunds, and they never received my email. I told them I emailed them on their site, so I don't have a copy of it, but I remember it said "email sent." They still told me I was wrong. Very rude people. Just absolutely horrible customer service. Don't use this unless you want to pay for a service you don't even use.
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ID
#1205729 Review #1205729 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Absolutely terrible customer service
  • Cancellation policies
  • No refund policy
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund

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