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You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
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1.0
#1265481
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We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to...
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1.4
I didn't like
  • Billing practices
  • Difficult to cancel service
#1249963
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Efax - Cancellation was easy and hustle free.

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i was not using.
5.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Website
#1215034
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The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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1.0
I didn't like
  • No refund policy
  • Absolutely terrible customer service
  • Cancellation policies
#1205729
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When you sign up, just know that they make it a pain in the butt to cancel your service. I sent an email.... not good enough. They said you could cancel from an online chat.. I tried, they said that it was the wrong dept.. transfer took FOREVER. Got the right person, I...
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#1204823
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E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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1.2
I didn't like
  • Bunch of thieves
  • No online or email cancelation
  • Would not refund prorated payment for unused 10 months
#1183598
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Going back to 2015, I have been paying $2.99/m for OnlineFaxes.com, which I rarely used, but was good when I needed to fax something. Recently, though, I noticed on my checking account statement that the rate jumped to $9.99/m starting in October after OnlineFaxes.com...
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Anonymous
Anon

Are you kidding? Online faxes was one of the most mismanaged companies I've ever seen. Efax had to raise prices to a level they should have been to make money. Online faxes wa...

Anonymous
Manfred

Same problem here. I'll dispute the charges with my CC carrier since I never authorized efax to charge my card.

1.8
I liked
  • Fact that i can fax from my computer
#1144280
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I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via...
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Anonymous
tremors1

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a f...

1.0
I didn't like
  • Price
  • Company is a total fraud
  • Service and customer service
#1131152
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Efax - E Fax scammers

Had eFax for a couple of months, decided to discontinue! Really poor customer service! You can sign up online, but no online cancelation. Agent probably from India, barely could understand! Took an hour to cancel!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Style and Design
Warranty
Website
#1127187
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Contact Efax

Mailing Address:
eFax
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
More
My fax line stopped working. Calls would not go through. I called customer service and they would let me know within 24 hours. 2 days later, I called back, said give them another 24 hours. Called back 2 days later, still no resolution. No fax line for almost a week....
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#1121973
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