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It's too late for me but it's not too late for you! Customer service here is impossible. Be prepared to spend at least an hour on the phone trying to resolve any issue (including payment due) that you might have. I have called to make changes to my account and spoke to...
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#1354549
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We need a supervisor in customer service (in the eFax department) to contact us immediately. For over one year we have been getting frequent incessant calls on both our numbers. This is a business. This is unacceptable. We have put in many calls to customer service to...
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#1352808
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You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
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1.0
#1265481
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We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to...
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1.4
I didn't like
  • Difficult to cancel service
  • Billing practices
#1249963
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eFax - Cancellation was easy and hustle free.

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i was not using.
5.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Website
#1215034
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The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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1.0
I didn't like
  • Absolutely terrible customer service
  • No online or email cancelation
  • No refund policy
#1205729
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When you sign up, just know that they make it a pain in the butt to cancel your service. I sent an email.... not good enough. They said you could cancel from an online chat.. I tried, they said that it was the wrong dept.. transfer took FOREVER. Got the right person, I...
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#1204823
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E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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1.2
I didn't like
  • Would not refund prorated payment for unused 10 months
  • Bunch of thieves
  • No online or email cancelation
#1183598
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Going back to 2015, I have been paying $2.99/m for OnlineFaxes.com, which I rarely used, but was good when I needed to fax something. Recently, though, I noticed on my checking account statement that the rate jumped to $9.99/m starting in October after OnlineFaxes.com...
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Anonymous
Anon

Are you kidding? Online faxes was one of the most mismanaged companies I've ever seen. Efax had to raise prices to a level they should have been to make money. Online faxes wa...

Anonymous
Manfred

Same problem here. I'll dispute the charges with my CC carrier since I never authorized efax to charge my card.

1.8
I liked
  • Fact that i can fax from my computer
#1144280
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I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via...
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Anonymous
tremors1

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a f...

1.0
I didn't like
  • Price
  • Service and customer service
  • Company is a total fraud
#1131152
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