Efax Customer Care Reviews in Philadelphia, Pennsylvania
(1 of 5 reviews match)
Like the 80's, eFax just won't go away
Every now and then you really need cutting-edge 1980's technology, like when you have to dig the VCR out of the basement to view your wedding video (on the occasion of your 40th anniversary) ...or when someone wants to send you a fax. When that happens, eFax will be there. Unfortunately, while you can put the VCR back in the basement, eFax CEO Hemi Zucker presides over a company that refuses to go away. After you send that one fax, you'll continue to be billed, month after month, because eFax will only cancel your service if you CALL them and allow a sales rep to hassle you for a while. Yup, a company designed to route faxes into your email will only take cancellations by live voice! Apparently Hemi doesn't get irony. This business model, like fax technology itself, is antique, but it still works so well. You know what that cancellation phone call is going to be like, so instead you'll search -- and search -- for the "chat" button that is supposed to be there on the eFax website (but isn't). Eventually you'll get distracted, and Internet leach Hemi Zucker will bleed your bank account for another month's subscription fee. Look, everyone wants to convert his product into a subscription service because everyone knows that you'll forget to cancel, at least for a while. But at least ethical companies will let you cancel with ease when you finally remember to do so. Hemi Zucker and his management team don't seem to have that much class. My Recommendation: if you need to fax something, call the phone company and have them install a second phone line, then go online and buy a vintage fax machine. Then buy toner and paper and spend an hour or so setting it up. When you're done, sell the fax machine and have the phone company come and disconnect the line. In the end it will still be less hassle than dealing with eFax.
Efax Customer Care
- You can check in any time you like
- But you can never leave
Reason of review
Return, Exchange or Cancellation Policy
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