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EFax ploys to keep from cancelling account

1.0
Details
In addition to tactics mentioned below [or above], they will put you on hold for several [in my case, 6] minutes before coming back with a reference number. I imagine the reference number will be used in the event no e-mail confirmation is received in which case the whole routine of temporizing starts over again. I was pulled in to using eFax when I had to send in a doctor's request and eFax was advertised as "free.". For reasons unbeknownst to me, physician's offices have persist in sticking with Faxes for reasons that are not valid. In any case, be prepared to spend lots of time trying to cancel a presumably 'free' service.
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Review
#825393 Review #825393 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Cons
  • Company is a total fraud
  • Cancellation policies
  • Customer service
Reason of review
Poor customer service
Preferred solution
Do not advertise as 'free'

eFax review in Coos Bay, Oregon: Would Not refund funds .

I called and canceled my account the prior month I thought .And was going over my banking account and noticed the charged me again . Called and ask for a refund because I only sent one fax with a lot of problems and that was supposed to be on my trail period . They refused said they never refund money .That such a bunch of *** they are rip offs look out for them .Its hard to find a a Honest place to do faxes anymore . I'm really disappointed in e- fax this just ripped me off.
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Review
#802562 Review #802562 is a subjective opinion of poster.
Cons
  • Did not cancel my account
Reason of review
Would not give me a refund.
Loss
$16
Preferred solution
Full refund
2.0
Details
I signed up for a "free trial" with efax.com and sent one fax using their service in October, 2014. Before the trial expired, I contacted them to cancel the account, but their rep offered me a service for $50 annually. I accepted the offer believing that it was the...
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Review
#562575 Review #562575 is a subjective opinion of poster.
Reason of review
Internet Fraud
Loss
$60

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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