State: Georgia Clear all filters (3 of 93 reviews match)


make sure you cancel well ahead of time, once they charge your credit card you will not get it back! No partial refunds. They will disconnect your fax line and and give you a confirmation number over the phone but about 10 days later you will get an email telling you the refund has been declined. Now you are out the money and no service. Yes, even my card company who I spend well over 5 figure every month would not refund the money. terrible company and policy.
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#751126 Review #751126 is a subjective opinion of poster.
Reason of review
Poor customer service

EFax J2 fraud

Signed up for the eFax service due to new job only to find out couple weeks later that my employer had their own e-fax for my use. Cancelled the service on Feb 25th with a Kyle Woods via the chat option that they recommend and then on March 4th I have a bill for the service deducted from checking. Call the 800 number only to be told there was no record of my cancellation. Total freaking scam. DO NOT USE THEM EVER!! Even during my cancellation the lady kept trying to sell me on other services they offer. No way I'd ever recommend them to anyone.
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#604449 Review #604449 is a subjective opinion of poster.
  • And billed me for it
  • Did not cancel my account
  • Fraud
Reason of review
Poor customer service
Preferred solution
Full refund
  • Efax Fraud
  • J2 Efax

EFax poor customer service, unreasonable and expensive charges, will not refund

eFax poor customer service, unreasonable and expensive charges I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer's money. Should stay away from company like this
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1 comment

E-fax customer service is very poor. I have been waiting for 2 hours to get through.

They hang up on me when I start complaining. Stay away from this garbage

#208103 Review #208103 is a subjective opinion of poster.

Contact eFax Customer Service

Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

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