This company is ridiculous with lousy customer service. The phone reps can't be understood - English is not their first language.
I 'chatted' with one of their reps about my problem. They cancelled my account after I disputed a $10.00 charge after paying $169.50 for a year. Said I faxed over 150 pages when it was actually 66. I asked to be reinstated and they said it would cost me $14.05.
I'd have to pay the original $10 with an ADDITIONAL $4.05 reactivation fee. The rep absolutely refused to refund my annual fee (45 days of service). I asked to chat with a supervisor and was told I had to call to get one.
Again, why would I call when I can't understand a word they are saying. I am disputing with my credit card company and have switched to HelloFax.
Product or Service Mentioned: Efax Fax Service.
Reason of review: Pricing issue.