Product: Efax Internet Fax Service Free Trial Clear all filters (3 of 3 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
You have to call and get talk to them to cancel otherwise you will continue to be billed. No way to cancel online even though you can set up online. Paid $33 before I could cancel and never sent one fax. Beware. Don't get tempted to use this service. When I tried to...
View full review
Review
#1265481 Review #1265481 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$33
Preferred solution
Let the company propose a solution

eFax in San Diego, California - Charged me for a service I didn't use—and refused to refund me

1.0
Details
I tried the free trial of eFax. I then looked into canceling my account, and found many reports that eFax accounts are notoriously difficult to cancel. Then I lost my credit card and my credit card number changed. When I got emails from eFax saying payment was not being collected and my account was being suspended, I assumed that eFax would simply not charge me. However, it seems that eFax somehow got ahold of my new credit card number. I was then charged for two months of service AND a late fee—all for a service I DID NOT USE except during the trial period. They would have kept charging me had I not checked my credit card statement! I asked to have the charges refunded. They refused. The customer service rep kept mindlessly repeating that "there is no refund applicable towards your account." Never, ever, EVER use eFax. Their customer service is abysmal, and they care about nothing but their own bottom line.
View full review
Review
#886955 Review #886955 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Cons
  • Service and customer service
  • Getting ripped off
  • Customer service
Reason of review
Problems with payment

EFax ploys to keep from cancelling account

1.0
Details
In addition to tactics mentioned below [or above], they will put you on hold for several [in my case, 6] minutes before coming back with a reference number. I imagine the reference number will be used in the event no e-mail confirmation is received in which case the whole routine of temporizing starts over again. I was pulled in to using eFax when I had to send in a doctor's request and eFax was advertised as "free.". For reasons unbeknownst to me, physician's offices have persist in sticking with Faxes for reasons that are not valid. In any case, be prepared to spend lots of time trying to cancel a presumably 'free' service.
View full review
Review
#825393 Review #825393 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Cons
  • Company is a total fraud
  • Cancellation policies
  • Customer service
Reason of review
Poor customer service
Preferred solution
Do not advertise as 'free'

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Reviews

  1. 32 reviews
  2. 7 reviews
  3. 3 reviews
  4. 0 reviews
  5. 1 review
eFax reviews