Product: Efax Free Trial Rating: 1 Star Clear all filters (3 of 13 reviews match)
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eFax - Fraudulent charges on credit card on free trial

1.0
Details
Don't use this unless you want surprise charges on your credit card. They will charge you by the length of time it is to process the fax even though in the trial they market it as free 150 pages. The faxes I sent were incredibly slow and a week later I received multiple $10 fees charged on my credit card which was something I didnt approve, nor was I notified at the time of the transaction or via email. When speaking to the company, they wouldn't reverse the charges, but my bank has. Dont use this!!!
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Review
#1068566 Review #1068566 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Problems with payment
1.0
Details
I have contacted my CC-Company to deny this company access to my cc and hopefully that will be the way to finally cancel the subscription. I would highly recommend for everybody to avoid the company J2 entirely. There might be better alternatives out there. Under no circumstance does it make sense though, to try eFax...
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2 comments
Anonymous
#1241665

I agree with you. I just got off the phone with them, They bought maxmail, a company that charged $7.99 to use their fax service.

I was a customer. Month one, Efax automatically charged me more than double the amount. I responded requesting that they cancel the account and they tried to give me a discount, which I declined. Month two, I received another charge, so I emailed again explaining that I had canceled.

I received a reply telling me that in order to cancel I needed to call a number. I just called and explain the situation, but the efax employee was not able to give me a refund.

Now they are telling me that the account is closed. Bad company with predatory practices!

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Review
#933105 Review #933105 is a subjective opinion of poster.
Service
Efax Free Trial
Cons
  • Product
  • Customer service
  • Price
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Efaxpro
  • Efax reviews
  • J2 Efax
  • Efax App

Efax Free Trial Review

1.0
Details
Can I give negative stars? The worst company, they don't let you cancel your account!!! I did the free trial and throught I cancelled...nope! They charged my account!!!!! their 1-800# doesn't have a cancellation option. I picked option to add new services which was answered right away and made them transfer me to the actual department! Stay away from EFax.
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Review
#698930 Review #698930 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Pricing issue

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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