Product: Efax Fax Service Rating: 2 Stars Clear all filters (2 of 11 reviews match)
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Product:
Rating:
1.8
Details
com was acquired by eFax. While I found an email from 9/21/17 stating the acquisition, nothing was mentioned about the 334%+ rate increase. When I contacted them today via their Chat box, I was informed that I could not get a refund, not even for the payment that was...
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2 comments
Anonymous
#1416155

Are you kidding? Online faxes was one of the most mismanaged companies I've ever seen.

Efax had to raise prices to a level they should have been to make money. Online faxes was bleeding money for years.

By the way, that customer agreement you accepted when you signed up?

You gave efax the green light to take your account and increase prices. Really should read those.

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Review
#1144280 Review #1144280 is a subjective opinion of poster.
Service
Efax Fax Service
Pros
  • Fact that i can fax from my computer
Reason of review
Pricing issue
Loss
$30
Preferred solution
Refund since rate increase in October. Already cancelled service 12/7/17.
Tags
  • J2 Efax

eFax - Could not cancel Fax87 for a refund after it was paid one year in advance

1.5
Details
auto credit card payment for a year {aug,2018} when discovered Oct 20 2017, refused a prorated refund a not being their policy. No warning that automated bill be sent to credit card Co. Called company ,refused return of unused months. Online Fax company , had forgotten them as they have not been used for several months.The payment was made through American Express automated and was just noticed just wanted a refund for the remainder of 2017 and the rest of 2018,they have to flip a switch to discontinue the service . Why would I pay for 10 months worth of service that I can't use,. Just received a flat refusal of reimbursement,and room for anything else
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Review
#1117801 Review #1117801 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Would not refund prorated payment for unused 10 months
Reason of review
refund of unused 10 months
Loss
$78
Preferred solution
Price reduction
Tags
  • Fax 87
  • Fax2efax

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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