Product: Efax Fax Service Rating: 1 Star Clear all filters (5 of 11 reviews match)
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eFax - Security Breach

1.0
Details
I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.
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Review
#1507488 Review #1507488 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

J2 Global - Arnaque e-fax

1.0
Details
Attention au service e-fax de j2 Global Ireland Ltd : c’est clairement une ARNAQUE. Personnellement, à compter de la disparition de Popfax (chez qui j’étais depuis 2007) au profit d’e-Fax (j2 Global Ireland Ltd), je n’ai plus jamais pu recevoir le moindre fax qui ne soit pas promotionnel ni pu envoyer le moindre fax par leur système. Sans réponse sérieuse de leur part quant à la perte de service totale constatée (ne recevoir que des mails promotionnels n’étant pas un service mais une véritable pollution de ma boite mail), j’ai compris le caractère malhonnête de leurs agissements et ai préféré « m’asseoir sur » mon abonnement de 3 ans plutôt que de me battre vainement pour tenter de résoudre ce problème auprès de leurs services incompétents et injoignables (j’ai bien d’autres choses à faire… !) Néanmoins, je reçois ce jour un prélèvement de leur part pour une reconduction d’offre qui m’oblige à faire opposition auprès de ma banque alors qu’en aucun cas je n’ai signé quoi que ce soit avec la nouvelle entité (e-Fax, Global Ireland Ltd) ni même donné mon accord pour une reconduction d’ « offre » (les guillemets s’imposent… !) Quant au contrat d’origine (signé avec Popfax qu’ils ont remplacé) il n’a jamais été question de reconduction tacite, le seul contrat que j’ai pris ayant été sans engagement autre que la durée pré-payée. Leur prélèvement est donc clairement abusif. Des entreprises comme celle-ci sont une honte et ne devraient pas exister.
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Review
#1481272 Review #1481272 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
what a rip off
Loss
$50
Preferred solution
Full refund
1.4
Details
We will not recommend this company to anyone, ever. There should be regulations in place to prevent these companies from continuing to steal money from customers. We will be filing a complaint with the FTC and FCC because of the methods efax uses to keep billing...
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Review
#1249963 Review #1249963 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Difficult to cancel service
  • Billing practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Tags
  • complaint against efax
  • efax fraud refund trial
1.0
Details
The fax service works, but their customer service is just the worst.I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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Review
#1205729 Review #1205729 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No refund policy
  • Absolutely terrible customer service
  • No online or email cancelation
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Tags
  • complaint against efax
1.2
Details
E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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Review
#1183598 Review #1183598 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Would not refund prorated payment for unused 10 months
  • Bunch of thieves
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
Tags
  • complaint against efax
  • Efax reviews

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Reviews

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