Product: Efax Fax Service Clear all filters (11 of 11 reviews match)
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eFax - Security Breach

1.0
Details
I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.
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Review
#1507488 Review #1507488 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

J2 Global - Arnaque e-fax

1.0
Details
Attention au service e-fax de j2 Global Ireland Ltd : c’est clairement une ARNAQUE. Personnellement, à compter de la disparition de Popfax (chez qui j’étais depuis 2007) au profit d’e-Fax (j2 Global Ireland Ltd), je n’ai plus jamais pu recevoir le moindre fax qui ne soit pas promotionnel ni pu envoyer le moindre fax par leur système. Sans réponse sérieuse de leur part quant à la perte de service totale constatée (ne recevoir que des mails promotionnels n’étant pas un service mais une véritable pollution de ma boite mail), j’ai compris le caractère malhonnête de leurs agissements et ai préféré « m’asseoir sur » mon abonnement de 3 ans plutôt que de me battre vainement pour tenter de résoudre ce problème auprès de leurs services incompétents et injoignables (j’ai bien d’autres choses à faire… !) Néanmoins, je reçois ce jour un prélèvement de leur part pour une reconduction d’offre qui m’oblige à faire opposition auprès de ma banque alors qu’en aucun cas je n’ai signé quoi que ce soit avec la nouvelle entité (e-Fax, Global Ireland Ltd) ni même donné mon accord pour une reconduction d’ « offre » (les guillemets s’imposent… !) Quant au contrat d’origine (signé avec Popfax qu’ils ont remplacé) il n’a jamais été question de reconduction tacite, le seul contrat que j’ai pris ayant été sans engagement autre que la durée pré-payée. Leur prélèvement est donc clairement abusif. Des entreprises comme celle-ci sont une honte et ne devraient pas exister.
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Review
#1481272 Review #1481272 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
what a rip off
Loss
$50
Preferred solution
Full refund
1.4
Details
We will not recommend this company to anyone, ever. There should be regulations in place to prevent these companies from continuing to steal money from customers. We will be filing a complaint with the FTC and FCC because of the methods efax uses to keep billing...
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Review
#1249963 Review #1249963 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Billing practices
  • Difficult to cancel service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Tags
  • complaint against efax
  • efax fraud refund trial
1.0
Details
The fax service works, but their customer service is just the worst.I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel...
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Review
#1205729 Review #1205729 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No refund policy
  • Getting ripped off
  • Absolutely terrible customer service
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Tags
  • complaint against efax
When you sign up, just know that they make it a pain in the butt to cancel your service.I sent an email.... not good enough. They said you could cancel from an online chat.. I tried, they said that it was the wrong dept.. transfer took FOREVER. Got the right person, I...
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Review
#1204823 Review #1204823 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details
E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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Review
#1183598 Review #1183598 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Bunch of thieves
  • Would not refund prorated payment for unused 10 months
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
Tags
  • complaint against efax
  • Efax reviews
1.8
Details
com was acquired by eFax. While I found an email from 9/21/17 stating the acquisition, nothing was mentioned about the 334%+ rate increase. When I contacted them today via their Chat box, I was informed that I could not get a refund, not even for the payment that was...
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2 comments
Anonymous
#1416155

Are you kidding? Online faxes was one of the most mismanaged companies I've ever seen.

Efax had to raise prices to a level they should have been to make money. Online faxes was bleeding money for years.

By the way, that customer agreement you accepted when you signed up?

You gave efax the green light to take your account and increase prices. Really should read those.

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Review
#1144280 Review #1144280 is a subjective opinion of poster.
Service
Efax Fax Service
Pros
  • Fact that i can fax from my computer
Reason of review
Pricing issue
Loss
$30
Preferred solution
Refund since rate increase in October. Already cancelled service 12/7/17.
Tags
  • J2 Efax

eFax - No customer support

My fax line stopped working. Calls would not go through. I called customer service and they would let me know within 24 hours. 2 days later, I called back, said give them another 24 hours. Called back 2 days later, still no resolution. No fax line for almost a week. Had Online Fax for 5 years and never had a problem. eFax bought out Online Fax and a month or 2 later no fax line. Support cannot seem to fix the problem. How can they let a customer go without a fax line for almost a week and not at least email them and let them know that is happening.
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Review
#1121973 Review #1121973 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Poor customer service
Preferred solution
Full refund and allow me to port fax number to another service.

eFax - Could not cancel Fax87 for a refund after it was paid one year in advance

1.5
Details
auto credit card payment for a year {aug,2018} when discovered Oct 20 2017, refused a prorated refund a not being their policy. No warning that automated bill be sent to credit card Co. Called company ,refused return of unused months. Online Fax company , had forgotten them as they have not been used for several months.The payment was made through American Express automated and was just noticed just wanted a refund for the remainder of 2017 and the rest of 2018,they have to flip a switch to discontinue the service . Why would I pay for 10 months worth of service that I can't use,. Just received a flat refusal of reimbursement,and room for anything else
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Review
#1117801 Review #1117801 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Would not refund prorated payment for unused 10 months
Reason of review
refund of unused 10 months
Loss
$78
Preferred solution
Price reduction
Tags
  • Fax 87
  • Fax2efax

Contact eFax Customer Service

Mailing Address:
eFax
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Reviews

  1. 32 reviews
  2. 7 reviews
  3. 3 reviews
  4. 0 reviews
  5. 1 review
eFax reviews
This company is ridiculous with lousy customer service.The phone reps can't be understood - English is not their first language. I 'chatted' with one of their reps about my problem. They cancelled my account after I disputed a $10.00 charge after paying $169.50 for a...
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7 comments
SpecialTawny Owl148
#1665535

eFax will disappoint and frustrate you. It does not work as well as claimed, can't easily handle larger files as claimed and you will receive a ton of junk efaxes.

And then even more junk. Customer service is ineffective. You will pay, no performance, no refunds. It's one of the worst services of this type.

The only area it excels at is disappointment. Find any alternative

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Review
#1016210 Review #1016210 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Pricing issue