Product: Efax Customer Care Rating: 1 Star Clear all filters (3 of 5 reviews match)
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Like the 80's, eFax just won't go away

1.0
Details
Every now and then you really need cutting-edge 1980's technology, like when you have to dig the VCR out of the basement to view your wedding video (on the occasion of your 40th anniversary) ...or when someone wants to send you a fax. When that happens, eFax will be there. Unfortunately, while you can put the VCR back in the basement, eFax CEO Hemi Zucker presides over a company that refuses to go away. After you send that one fax, you'll continue to be billed, month after month, because eFax will only cancel your service if you CALL them and allow a sales rep to hassle you for a while. Yup, a company designed to route faxes into your email will only take cancellations by live voice! Apparently Hemi doesn't get irony. This business model, like fax technology itself, is antique, but it still works so well. You know what that cancellation phone call is going to be like, so instead you'll search -- and search -- for the "chat" button that is supposed to be there on the eFax website (but isn't). Eventually you'll get distracted, and Internet leach Hemi Zucker will bleed your bank account for another month's subscription fee. Look, everyone wants to convert his product into a subscription service because everyone knows that you'll forget to cancel, at least for a while. But at least ethical companies will let you cancel with ease when you finally remember to do so. Hemi Zucker and his management team don't seem to have that much class. My Recommendation: if you need to fax something, call the phone company and have them install a second phone line, then go online and buy a vintage fax machine. Then buy toner and paper and spend an hour or so setting it up. When you're done, sell the fax machine and have the phone company come and disconnect the line. In the end it will still be less hassle than dealing with eFax.
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Review
#923164 Review #923164 is a subjective opinion of poster.
Service
Efax Customer Care
Pros
  • You can check in any time you like
Cons
  • But you can never leave
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • unethical
  • j2
  • J2 Efax
  • Ripoff

Efax Customer Care Review

1.0
Details
Horrible. It didn't work and when I called, my voice echo'd the whole time. The lady actually said "It's not my problem." Never again!
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Review
#916198 Review #916198 is a subjective opinion of poster.
Service
Efax Customer Care
Reason of review
Poor customer service

eFax in Denver, Colorado - Worst fax service

1.3
Details
Be careful with J2 Efax service, and don't get sucked in. You have to chat or talk on the phone with a rep in order to get them to cancel your service, but of course they try to swindle you into continuing, and they waste your time going on and on and on and asking you the reason for canceling. And then the kicker: They say they have a "no refund" policy as a company. Well I have a no-business policy with companies like this. This is the 2nd chance I've given them to earn my business, and they have failed miserably both times. I won't be fooled again, and you shouldn't either.
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Review
#838142 Review #838142 is a subjective opinion of poster.
Service
Efax Customer Care
Cons
  • And billed me for it
  • Getting ripped off
  • Rude customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • J2 Efax
  • Fax J2

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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