I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax.
I get multiple calls and complaints about information sent to be via fax. Turns out my fax number in efax possession now is not working and disconnected for no reason for over 2 weeks now. Contacted customer support. First 2 people have no idea and bounced me around.
The 3rd lady, barely speaks English, said she will escalate it to senior engineer to fix the problem within 24 hours and I will get an email confirming it's fix. 24 hours passed. Still not fix. Contacted customer service, cannot reach anyone.
Auto response and selection only. Tried chatting. Verbatim responses and keep repeating 24 hours again and again. It's been 2 weeks without fax.
My business suffering. I'm frustrated and does not seems to be alone seeing all kinds of bad reviews and complaints about efax. Also, I checked my account. My rate is triple now with efax in compare to fax87.
Ridiculous. Will see when they will fix the fax service.
I will cancel and transfer service soon. This is ridiculous!
Product or Service Mentioned: Efax Account.
Reason of review: Bad quality.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
eFax Cons: Price, Service and customer service, Getting ripped off, Company is a total fraud.