Product: Efax Account Clear all filters (3 of 3 reviews match)
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1.0
Details
Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via fax. Turns out my fax number in efax possession now is not...
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1 comment
Anonymous
#1510184

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a fax but couldn't login to send it.

Calls to eFax revealed that Fax87 customers hadn't been converted to the eFax platform. I was told I could download an app to my phone to use until my account was moved over to their platform. I explained that the document I needed to send was on my computer. Finally I guess I was connected to someone that actually understood my problem and he directed me to a webpage where I could download a program to my laptop that allowed me to send the fax.

Other than the notification on the Fax87 home page I never received any communications regarding the change over. I had been paying Fax87 an annual fee of $71.88 for their service and at no time was I informed what eFax would be charging me until eFax attempted to charge my credit card $99.99 (a whopping 39%+ increase) for an annual subscription on 6/28/2018. I would have caught it until I got a statement at the end of July except my CC flagged it a possible fraud and contacted me. I contacted eFax and got told that the $99.99 was a special rate for Fax87 customers or I could optional pay $9.99 a month.

Their website now works but my biggest issue is their failure to communicate to Fax87 customers (me) anything. I will in all probability search for an alternative, but I would like to keep the same fax number, so I may be stuck with them.

Review
#1131152 Review #1131152 is a subjective opinion of poster.
Product
Efax Account
Cons
  • Price
  • Company is a total fraud
  • Getting ripped off
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

eFax - E Fax scammers

1.0
Details
Had eFax for a couple of months, decided to discontinue! Really poor customer service! You can sign up online, but no online cancelation. Agent probably from India, barely could understand! Took an hour to cancel!
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Review
#1127187 Review #1127187 is a subjective opinion of poster.
Product
Efax Account
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
Many many years ago I opened an efax account for my business. A few years later I resigned from the business leaving it with my business partner. Problem was efax account was set up with my credit card and could not be changed. So I changed my card number....three...
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1 comment
Anonymous
#1300623

They don't track your card. Your card company gives it to them.

Review
#994597 Review #994597 is a subjective opinion of poster.
Product
Efax Account
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • Ripoff
  • Terrible Business Ethics

Contact eFax Customer Service

Website:
www.efax.com
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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