eFax
Reviews and Complaints

I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach.

Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company.

When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016.

This is been broken since then. This is a security issue and possible legal issue.

Yes, their business practices are predatory and unethical! When you sign up for a free trial, they make you enter your credit card information and then will charge it without you knowing.

They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it.

Also, the service is terrible and I get a bunch of junk faxes. They have probably sold my fax number to spammers, because it's a new number, and there is no reason why I should be getting all this spam.

We need a supervisor in customer service (in the eFax department) to contact us immediately. For over one year we have been getting frequent incessant calls on both our numbers. This is a business. This is unacceptable. We have put in many calls to customer service to not only figure out the nature of the calls, but to rectify the issue- to no avail. When I say frequent I mean quite literally all day back to back on both lines, sometimes with only mere minutes of peace before it ultimately starts up again. We can not operate business when these calls are incessantly blocking our lines up not to mention the time and money it takes for our paid employees to deal with stopping this instead of doing their job.

The first encounter with a cs rep was very helpful and the man informed me that it is not an issue of our account, as we don't have one. But that it is one of their consumers using their eFax plan to fax what they think is a fax line- both of our land line numbers. He said not to worry, he can put our numbers on a black list which meant that no matter if the person was using the services it would physically not come thru. We wouldn't get any calls on our end, and they would get an error on theirs. He said eventually the person/s would figure out and would likely stop faxing anyway so it would taper off naturally.

I have called in to customer service on an almost daily basis ever since then to get my number black listed. Clearly the "back list" isn't working. Each time I am assured its going to be handled and each time I am prevented from speaking to a manager.

Today, I speak to "Edgar" and am all but blamed for this situation/lying as "he can't do anything without an account number" which he talked down to me for not having (we dont have an account at all and thus no number) and "there is no black list" . He even went as far as to RUDELY ask me how that would even exist. HOW DOES THAT EXIST????? YOUR PEOPLE HAVE TOLD ME THEY'RE DOING THIS EVERYTIME I HAVE CALLED IN. Don't tell me it doesnt exist and that I am making it up when it's your team offering it. Unless of course I have been lied to on EVERY SINGLE call for over 6 months.

This needs to be handled now. It is not even in the realm of possibility that you can not. This is a service YOU offer and there has to be an override. You need to handle your service and get our numbers blocked promptly and permanently. This is not our problem, it is yours and it needs to be fixed now.

It's too late for me but it's not too late for you! Customer service here is impossible.

Be prepared to spend at least an hour on the phone trying to resolve any issue (including payment due) that you might have. I have called to make changes to my account and spoke to the first agent who could not help me. I asked to speak to a supervisor. I was transferred to another agent who upon inquiry was not a supervisor.

After giving all of my information again, I was told I was being transferred to a supervisor. After reaching that person I had to give my information again only find I wasn't speaking to a supervisor. These guys have hot-potatoed me for over 45-minutes. Every time I tell the issue I'm told that they cannot assist, the fee cannot be waived and they will transfer me to a supervisor.

All this to avoid a $10 charge that they want to put on my account in case of overages. (Oh, and, they will charge your card willy-nilly -- if at all possible, DO NOT let them place your card on file -- otherwise you'll be calling in a lot more frequently than necessary.

We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times).

After numerous emails sent, they finally responded saying that we have to call a number to cancel.

We sat on hold for 15 minutes before finally getting to the person to cancel service.

We paid three extra months because they refused to cancel our service.

We will not recommend this company to anyone, ever.

There should be regulations in place to prevent these companies from continuing to steal money from customers.

We will be filing a complaint with the FTC and FCC because of the methods efax uses to keep billing customers.

The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account.

I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it. Then, I noticed they billed me.

Without ever even answering my email. I called them, and they said that they don't do refunds, and they never received my email. I told them I emailed them on their site, so I don't have a copy of it, but I remember it said "email sent." They still told me I was wrong. Very rude people.

Just absolutely horrible customer service. Don't use this unless you want to pay for a service you don't even use.

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i was not using.

Had eFax for a couple of months, decided to discontinue! Really poor customer service!

You can sign up online, but no online cancelation.

Agent probably from India, barely could understand! Took an hour to cancel!

auto credit card payment for a year {aug,2018} when discovered Oct 20 2017, refused a prorated refund a not being their policy. No warning that automated bill be sent to credit card Co.

Called company ,refused return of unused months. Online Fax company , had forgotten them as they have not been used for several months.The payment was made through American Express automated and was just noticed just wanted a refund for the remainder of 2017 and the rest of 2018,they have to flip a switch to discontinue the service .

Why would I pay for 10 months worth of service that I can't use,. Just received a flat refusal of reimbursement,and room for anything else

My fax line stopped working. Calls would not go through.

I called customer service and they would let me know within 24 hours. 2 days later, I called back, said give them another 24 hours. Called back 2 days later, still no resolution. No fax line for almost a week.

Had Online Fax for 5 years and never had a problem. eFax bought out Online Fax and a month or 2 later no fax line.

Support cannot seem to fix the problem. How can they let a customer go without a fax line for almost a week and not at least email them and let them know that is happening.