eFax Reviews

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When you sign up, just know that they make it a pain in the butt to cancel your service. I sent an email.... not good enough. They said you could cancel from an online chat.. I tried, they said that it was the wrong dept.. transfer took FOREVER. Got the right person, I...
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ID
#1204823 Review #1204823 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Return, Exchange or Cancellation Policy
E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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ID
#1183598 Review #1183598 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Efax Fax Service
Cons
  • Bunch of thieves
  • Would not refund prorated payment for unused 10 months
  • No online or email cancelation
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
New Reviewer
Going back to 2015, I have been paying $2.99/m for OnlineFaxes.com, which I rarely used, but was good when I needed to fax something. Recently, though, I noticed on my checking account statement that the rate jumped to $9.99/m starting in October after OnlineFaxes.com...
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2 comments
#1416155

Are you kidding? Online faxes was one of the most mismanaged companies I've ever seen.

Efax had to raise prices to a level they should have been to make money. Online faxes was bleeding money for years.

By the way, that customer agreement you accepted when you signed up?

You gave efax the green light to take your account and increase prices. Really should read those.

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ID
#1144280 Review #1144280 is a subjective opinion of poster.
Service
Efax Fax Service
Pros
  • Fact that i can fax from my computer
Reason of review
Pricing issue
Loss
$30
Preferred solution
Refund since rate increase in October. Already cancelled service 12/7/17.
I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via...
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1 comment
#1510184

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a fax but couldn't login to send it.

Calls to eFax revealed that Fax87 customers hadn't been converted to the eFax platform. I was told I could download an app to my phone to use until my account was moved over to their platform. I explained that the document I needed to send was on my computer. Finally I guess I was connected to someone that actually understood my problem and he directed me to a webpage where I could download a program to my laptop that allowed me to send the fax.

Other than the notification on the Fax87 home page I never received any communications regarding the change over. I had been paying Fax87 an annual fee of $71.88 for their service and at no time was I informed what eFax would be charging me until eFax attempted to charge my credit card $99.99 (a whopping 39%+ increase) for an annual subscription on 6/28/2018. I would have caught it until I got a statement at the end of July except my CC flagged it a possible fraud and contacted me. I contacted eFax and got told that the $99.99 was a special rate for Fax87 customers or I could optional pay $9.99 a month.

Their website now works but my biggest issue is their failure to communicate to Fax87 customers (me) anything. I will in all probability search for an alternative, but I would like to keep the same fax number, so I may be stuck with them.

ID
#1131152 Review #1131152 is a subjective opinion of poster.
Product
Efax Account
Cons
  • Getting ripped off
  • Company is a total fraud
  • Price
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

E Fax scammers

Had eFax for a couple of months, decided to discontinue! Really poor customer service! You can sign up online, but no online cancelation. Agent probably from India, barely could understand! Took an hour to cancel!
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ID
#1127187 Review #1127187 is a subjective opinion of poster.
Product
Efax Account
Reason of review
Return, Exchange or Cancellation Policy

No customer support

My fax line stopped working. Calls would not go through. I called customer service and they would let me know within 24 hours. 2 days later, I called back, said give them another 24 hours. Called back 2 days later, still no resolution. No fax line for almost a week. Had Online Fax for 5 years and never had a problem. eFax bought out Online Fax and a month or 2 later no fax line. Support cannot seem to fix the problem. How can they let a customer go without a fax line for almost a week and not at least email them and let them know that is happening.
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ID
#1121973 Review #1121973 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Poor customer service
Preferred solution
Full refund and allow me to port fax number to another service.

Could not cancel Fax87 for a refund after it was paid one year in advance

auto credit card payment for a year {aug,2018} when discovered Oct 20 2017, refused a prorated refund a not being their policy. No warning that automated bill be sent to credit card Co. Called company ,refused return of unused months. Online Fax company , had forgotten them as they have not been used for several months.The payment was made through American Express automated and was just noticed just wanted a refund for the remainder of 2017 and the rest of 2018,they have to flip a switch to discontinue the service . Why would I pay for 10 months worth of service that I can't use,. Just received a flat refusal of reimbursement,and room for anything else
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ID
#1117801 Review #1117801 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • Would not refund prorated payment for unused 10 months
Reason of review
refund of unused 10 months
Loss
$78
Preferred solution
Price reduction
New Reviewer

Fraudulent charges on credit card on free trial

Don't use this unless you want surprise charges on your credit card. They will charge you by the length of time it is to process the fax even though in the trial they market it as free 150 pages. The faxes I sent were incredibly slow and a week later I received multiple $10 fees charged on my credit card which was something I didnt approve, nor was I notified at the time of the transaction or via email. When speaking to the company, they wouldn't reverse the charges, but my bank has. Dont use this!!!
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ID
#1068566 Review #1068566 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Problems with payment
This company is ridiculous with lousy customer service. The phone reps can't be understood - English is not their first language. I 'chatted' with one of their reps about my problem. They cancelled my account after I disputed a $10.00 charge after paying $169.50 for a...
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8 comments
#1850333

I gat so many junk e mails from e Fax and I have also called them to try to stop it. They are NASTY and what a crap company. The only thing to do regarding e Fax is to just delete anything that comes from them.

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ID
#1016210 Review #1016210 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Pricing issue
New Reviewer
Many many years ago I opened an efax account for my business. A few years later I resigned from the business leaving it with my business partner. Problem was efax account was set up with my credit card and could not be changed. So I changed my card number....three...
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1 comment
#1300623

They don't track your card. Your card company gives it to them.

ID
#994597 Review #994597 is a subjective opinion of poster.
Product
Efax Account
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Efax Fax Service Review

After being faxed customer for over 10 years, receive billing on October 28 for the following year. Called next day to cancel. They refused to issue me a credit for the coming year. May so I prepaid, and the next day could not cancel. Unacceptable
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ID
#979732 Review #979732 is a subjective opinion of poster.
Service
Efax Fax Service
Reason of review
Pricing issue
New Reviewer

DONT TOUCH IT

Just don't do it. They keep billing and billing without any right to do so. You cannot cancel the account, no matter how hard you try. I didnt even want to have any subscription, bust was trying to just send a single fax. Without notice they put my account into "pro" and started billing my creditcard. I have contacted my CC-Company to deny this company access to my cc and hopefully that will be the way to finally cancel the subscription. I would highly recommend for everybody to avoid the company J2 entirely. There might be better alternatives out there. Under no circumstance does it make sense though, to try eFax or any of their products!
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2 comments
#1241665

I agree with you. I just got off the phone with them, They bought maxmail, a company that charged $7.99 to use their fax service.

I was a customer. Month one, Efax automatically charged me more than double the amount. I responded requesting that they cancel the account and they tried to give me a discount, which I declined. Month two, I received another charge, so I emailed again explaining that I had canceled.

I received a reply telling me that in order to cancel I needed to call a number. I just called and explain the situation, but the efax employee was not able to give me a refund.

Now they are telling me that the account is closed. Bad company with predatory practices!

#1224411

By putting you in pro account, you mean you didn't bother to read the part that said after 30 days, you move to a paid subscription.

It's not their fault you're a ***. You don't goto your cable company and say you didn't watch TV for a month so you deserve a refund.

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ID
#933105 Review #933105 is a subjective opinion of poster.
Location
Stuttgart, Baden-Wurttemberg
Service
Efax Free Trial
Cons
  • Product
  • Billing
  • Price
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund

Like the 80's, eFax just won't go away

Every now and then you really need cutting-edge 1980's technology, like when you have to dig the VCR out of the basement to view your wedding video (on the occasion of your 40th anniversary) ...or when someone wants to send you a fax. When that happens, eFax will be there. Unfortunately, while you can put the VCR back in the basement, eFax CEO Hemi Zucker presides over a company that refuses to go away. After you send that one fax, you'll continue to be billed, month after month, because eFax will only cancel your service if you CALL them and allow a sales rep to hassle you for a while. Yup, a company designed to route faxes into your email will only take cancellations by live voice! Apparently Hemi doesn't get irony. This business model, like fax technology itself, is antique, but it still works so well. You know what that cancellation phone call is going to be like, so instead you'll search -- and search -- for the "chat" button that is supposed to be there on the eFax website (but isn't). Eventually you'll get distracted, and Internet leach Hemi Zucker will bleed your bank account for another month's subscription fee. Look, everyone wants to convert his product into a subscription service because everyone knows that you'll forget to cancel, at least for a while. But at least ethical companies will let you cancel with ease when you finally remember to do so. Hemi Zucker and his management team don't seem to have that much class. My Recommendation: if you need to fax something, call the phone company and have them install a second phone line, then go online and buy a vintage fax machine. Then buy toner and paper and spend an hour or so setting it up. When you're done, sell the fax machine and have the phone company come and disconnect the line. In the end it will still be less hassle than dealing with eFax.
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ID
#923164 Review #923164 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Efax Customer Care
Pros
  • You can check in any time you like
Cons
  • But you can never leave
Reason of review
Return, Exchange or Cancellation Policy

Efax Customer Care Review

Horrible. It didn't work and when I called, my voice echo'd the whole time. The lady actually said "It's not my problem." Never again!
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ID
#916198 Review #916198 is a subjective opinion of poster.
Location
San Jose, California
Service
Efax Customer Care
Reason of review
Poor customer service
New Reviewer

Overcharged and never used services

Overcharged and never used services. Charged my credit card two months at $16.95 a month and I never used their services. Fraud company. Beware. They just try to get money from everybody. They never sent me an email telling me about monthly billing. They never sent me a monthly invoice. I had to find the unknown charge on my credit card and then dispute it. Look this company up and you'll see that I am not the only consumer scammed by this company. There are hundreds of scammed consumer reports on multiple consumer watchdog and consumer protection sites. Don't fall prey to eFax.
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2 comments
#1342661

Im pretty sure anonymous is EFax owner commenting on everyone's statements in defense of its bulls***. Pretty sure.

#1224412

So you signed up and forgot. How is that their problem?

You don't pay a years subscription to a magazine and after a year ask for a refund because you never read them do you?

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ID
#906091 Review #906091 is a subjective opinion of poster.
Location
Clearwater, Florida
Cons
  • Getting ripped off
Reason of review
Pricing issue
Loss
$17
Preferred solution
Full refund