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I had services with fax87 for years at a low rate annually. Out of nowhere, I received a notice and popup when singing into my fax87 account that efax bought them out and now my service is with efax. I get multiple calls and complaints about information sent to be via...
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Anonymous
tremors1

I had Fax87 from July 2011 until I went to send a fax in early 2018 and the regular Fax87 login page tells me it is now eFax. I attempted to login because I needed to send a f...

1.0
I didn't like
  • Service and customer service
  • Company is a total fraud
  • Price
#1131152
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eFax - E Fax scammers

Had eFax for a couple of months, decided to discontinue! Really poor customer service! You can sign up online, but no online cancelation. Agent probably from India, barely could understand! Took an hour to cancel!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Style and Design
Warranty
Website
#1127187
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My fax line stopped working. Calls would not go through. I called customer service and they would let me know within 24 hours. 2 days later, I called back, said give them another 24 hours. Called back 2 days later, still no resolution. No fax line for almost a week....
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#1121973
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auto credit card payment for a year {aug,2018} when discovered Oct 20 2017, refused a prorated refund a not being their policy. No warning that automated bill be sent to credit card Co. Called company ,refused return of unused months. Online Fax company , had forgotten...
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1.5
I didn't like
  • Would not refund prorated payment for unused 10 months
#1117801
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Don't use this unless you want surprise charges on your credit card. They will charge you by the length of time it is to process the fax even though in the trial they market it as free 150 pages. The faxes I sent were incredibly slow and a week later I received...
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1.0
#1068566
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This company is ridiculous with lousy customer service. The phone reps can't be understood - English is not their first language. I 'chatted' with one of their reps about my problem. They cancelled my account after I disputed a $10.00 charge after paying $169.50 for a...
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Anonymous
Steve Beck

Efax sucks. They make it near impossible to cancel with a required phone call, long hold times and will charge your credit card whenever possible.

Anonymous
OregonDean

I just switched to SRfax.com after being held hostage by eFAX for well over a decade. SRfax is only $3.29/mo on their entry plan with 25 pages included (10 cents per page ove...

#1016210
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Many many years ago I opened an efax account for my business. A few years later I resigned from the business leaving it with my business partner. Problem was efax account was set up with my credit card and could not be changed. So I changed my card number....three...
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Anonymous
Anonymous

They don't track your card. Your card company gives it to them.

2.0
#994597
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Efax Fax Service Review

After being faxed customer for over 10 years, receive billing on October 28 for the following year. Called next day to cancel. They refused to issue me a credit for the coming year. May so I prepaid, and the next day could not cancel. Unacceptable
#979732
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Just don't do it. They keep billing and billing without any right to do so. You cannot cancel the account, no matter how hard you try. I didnt even want to have any subscription, bust was trying to just send a single fax. Without notice they put my account into "pro"...
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Anonymous
Anonymous

I agree with you. I just got off the phone with them, They bought maxmail, a company that charged $7.99 to use their fax service. I was a customer. Month one, Efax automa...

Anonymous
Anonymous

By putting you in pro account, you mean you didn't bother to read the part that said after 30 days, you move to a paid subscription. It's not their fault you're a ***. You do...

1.0
Stuttgart, Baden-Wurttemberg
I didn't like
  • Customer service
  • Billing
  • Product
#933105
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Every now and then you really need cutting-edge 1980's technology, like when you have to dig the VCR out of the basement to view your wedding video (on the occasion of your 40th anniversary) ...or when someone wants to send you a fax. When that happens, eFax will be...
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1.0
I liked
  • You can check in any time you like
I didn't like
  • But you can never leave
#923164
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