State: California City: San Diego Clear all filters (3 of 93 reviews match)
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eFax review in San Diego, California: Charged me for a service I didn't use—and refused to refund me

1.0
Details
I tried the free trial of eFax. I then looked into canceling my account, and found many reports that eFax accounts are notoriously difficult to cancel. Then I lost my credit card and my credit card number changed. When I got emails from eFax saying payment was not being collected and my account was being suspended, I assumed that eFax would simply not charge me. However, it seems that eFax somehow got ahold of my new credit card number. I was then charged for two months of service AND a late fee—all for a service I DID NOT USE except during the trial period. They would have kept charging me had I not checked my credit card statement! I asked to have the charges refunded. They refused. The customer service rep kept mindlessly repeating that "there is no refund applicable towards your account." Never, ever, EVER use eFax. Their customer service is abysmal, and they care about nothing but their own bottom line.
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Review
#886955 Review #886955 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Cons
  • Service and customer service
  • Getting ripped off
  • Customer service
Reason of review
Problems with payment

Efax Free Trial Review

1.0
Details
Can I give negative stars? The worst company, they don't let you cancel your account!!! I did the free trial and throught I cancelled...nope! They charged my account!!!!! their 1-800# doesn't have a cancellation option. I picked option to add new services which was answered right away and made them transfer me to the actual department! Stay away from EFax.
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Review
#698930 Review #698930 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Pricing issue

eFax review in San Diego, California: E-Fax Services - Overpriced, and Horrible Customer Service!!!!

I open an account with Fax2Mail / Premiere Global Services in 2005. Never thought much of it, I get my faxes via e-mail which is all I needed. I was on an automatic payment; so, never had any real contact. Twice when my credit card expired, they stopped my services because I needed to update my credit card information. I'm ok with that, but can they please send me a letter or a fax warning me instead of just stopping the services. One time when this happened, I was expecting a VERY important fax, I tried to contact them to re-instate my account immediately but there was NO customer service at ALL!! Everything had to be on line, "send us a message, and we'll get back with you" type of thing. . . . It took them 3 days to get back with me!!!!! They then sold to Easylink Services – at least they have technical support department I can talk to when there's a problem! As the economy has suffered, so has our business. I started shopping for other servicers, and looking into ways to cut our expenses. I was shocked to see how I was paying $14.95 per month plus $.09 cents per page received, and in a matter of minutes I found a company that for $6.95/month would provide the services and include 100 pages! I immediately called Easylink Services and asked if my number was transferrable. I was given instructions on how to do it, and I was told that once the number was transferred, the account was going to be closed. This was back in March, I just received my debit card statement to see that they are still billing me for the services. When I called Easylink billing department, the representative is telling me I had activity in May – How could I had activity in May when my account was transferred the first week of April? And why am I still being changed in July if they chow my account closed since "May"? Bottom line, they would not credit those charges. Easylink representative had me in circles saying the statements are billed a month on arrears, and they don't reflect charges in July on their end, that last charge was in June for May, etc. . . . . However, I HAVE CHARGES IN MY STATEMENT!!! . . . . not happy!
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Review
#337348 Review #337348 is a subjective opinion of poster.

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

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