State: California City: Los Angeles Clear all filters (3 of 93 reviews match)
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1.2
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E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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Review
#1183598 Review #1183598 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Would not refund prorated payment for unused 10 months
  • Bunch of thieves
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
Tags
  • complaint against efax
  • Efax reviews

Efax Review from Los Angeles, California

1.0
Details
Efax sends fake emails to make them money and to use mine. I do not know or had I efaxed 1 time. There is a 5 page a day efax charge with numbers I could not call back! Its all just a money scam! Be careful and dont get caught up in a round and round mess that only leads to a monthly credit card bill of whatever efax wants to add daily to your "Daliy Usage of Pages that cost alot of not only Space on your Email but constint reminders of money you owe!! Efax makes sure you get your Quota to total more than the Allowance . It then goes by page cost of 10 cents each. What a rip off considering I never used efax but getting axerage of 3 different per day,. Not Recomending EFAX to anyone unless you like Emails from Stangers or Bothersome emails.
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1 comment
Anonymous
#1029634

Wow I've been thru this too! They are so wrong for cheating to make their money! Don't do the free trial!!!!!

Review
#694383 Review #694383 is a subjective opinion of poster.
Reason of review
Problems with payment

EFax charges for service during the 30-day trial period

I signed up for a "30-day free trial" with eFax, and tried to send my first fax. The fax was large, and for some reason, it was completely unsuccessful, and no pages were transmitted. I tried faxing the same fax again, and 28 pages were transmitted the 2nd time. Then I tried the fax again, and 42 pages were transmitted. Then I tried 2 more times, and 0 pages were transmitted. I called to cancel, and the phone was answered by someone who spoke broken english in some call center. The lady told me that I faxed more than the 150 page limit, and they would have to charge me for the "overage". BTW, the original fax was only 133 pages, and only 70 pages were actually transmitted successfully. The representative then told me that I get charged for faxes, whether they are successfully transmitted or not. So I cancelled my account and got a cancellation confirmation number (it was an 8 digit numeric number). I then decided to call my credit card company, and I disputed the charge, and they put a block on any "recurring" charges from eFax. What a hassle. Just wanted to share my bad experience about eFax. I would never do business with this company!!!
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Review
#509090 Review #509090 is a subjective opinion of poster.
Service
Efax Free Trial
Loss
$10
Tags
  • false advartisement

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

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