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1.2
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E-Fax ( aka EFax ) are THIEVES!!! The refuse to recognize when you cancel and keep charging you. In my case, when I got to the supervisor, Chris, I was told that "It's against our policy to get refunds" (even when charged for a cancelled service). When I stated I would...
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Review
#1183598 Review #1183598 is a subjective opinion of poster.
Service
Efax Fax Service
Cons
  • No online or email cancelation
  • Would not refund prorated payment for unused 10 months
  • Bunch of thieves
Reason of review
Dishonest - DIdn't cancel - Refused refund
Loss
$169
Preferred solution
Full refund
Tags
  • complaint against efax
  • Efax reviews

Efax Customer Care Review

1.0
Details
Horrible. It didn't work and when I called, my voice echo'd the whole time. The lady actually said "It's not my problem." Never again!
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Review
#916198 Review #916198 is a subjective opinion of poster.
Service
Efax Customer Care
Reason of review
Poor customer service

eFax review in San Diego, California: Charged me for a service I didn't use—and refused to refund me

1.0
Details
I tried the free trial of eFax. I then looked into canceling my account, and found many reports that eFax accounts are notoriously difficult to cancel. Then I lost my credit card and my credit card number changed. When I got emails from eFax saying payment was not being collected and my account was being suspended, I assumed that eFax would simply not charge me. However, it seems that eFax somehow got ahold of my new credit card number. I was then charged for two months of service AND a late fee—all for a service I DID NOT USE except during the trial period. They would have kept charging me had I not checked my credit card statement! I asked to have the charges refunded. They refused. The customer service rep kept mindlessly repeating that "there is no refund applicable towards your account." Never, ever, EVER use eFax. Their customer service is abysmal, and they care about nothing but their own bottom line.
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Review
#886955 Review #886955 is a subjective opinion of poster.
Service
Efax Internet Fax Service Free Trial
Cons
  • Service and customer service
  • Getting ripped off
  • Customer service
Reason of review
Problems with payment

Efax Free Trial Review

1.0
Details
Can I give negative stars? The worst company, they don't let you cancel your account!!! I did the free trial and throught I cancelled...nope! They charged my account!!!!! their 1-800# doesn't have a cancellation option. I picked option to add new services which was answered right away and made them transfer me to the actual department! Stay away from EFax.
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Review
#698930 Review #698930 is a subjective opinion of poster.
Service
Efax Free Trial
Reason of review
Pricing issue

Efax Review from Los Angeles, California

1.0
Details
Efax sends fake emails to make them money and to use mine. I do not know or had I efaxed 1 time. There is a 5 page a day efax charge with numbers I could not call back! Its all just a money scam! Be careful and dont get caught up in a round and round mess that only leads to a monthly credit card bill of whatever efax wants to add daily to your "Daliy Usage of Pages that cost alot of not only Space on your Email but constint reminders of money you owe!! Efax makes sure you get your Quota to total more than the Allowance . It then goes by page cost of 10 cents each. What a rip off considering I never used efax but getting axerage of 3 different per day,. Not Recomending EFAX to anyone unless you like Emails from Stangers or Bothersome emails.
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1 comment
Anonymous
#1029634

Wow I've been thru this too! They are so wrong for cheating to make their money! Don't do the free trial!!!!!

Review
#694383 Review #694383 is a subjective opinion of poster.
Reason of review
Problems with payment

EFax charges for service during the 30-day trial period

I signed up for a "30-day free trial" with eFax, and tried to send my first fax. The fax was large, and for some reason, it was completely unsuccessful, and no pages were transmitted. I tried faxing the same fax again, and 28 pages were transmitted the 2nd time. Then I tried the fax again, and 42 pages were transmitted. Then I tried 2 more times, and 0 pages were transmitted. I called to cancel, and the phone was answered by someone who spoke broken english in some call center. The lady told me that I faxed more than the 150 page limit, and they would have to charge me for the "overage". BTW, the original fax was only 133 pages, and only 70 pages were actually transmitted successfully. The representative then told me that I get charged for faxes, whether they are successfully transmitted or not. So I cancelled my account and got a cancellation confirmation number (it was an 8 digit numeric number). I then decided to call my credit card company, and I disputed the charge, and they put a block on any "recurring" charges from eFax. What a hassle. Just wanted to share my bad experience about eFax. I would never do business with this company!!!
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Review
#509090 Review #509090 is a subjective opinion of poster.
Service
Efax Free Trial
Loss
$10
Tags
  • false advartisement

Called to cancel my efax account

I called 40 days after my credit card account was billed and 5 days after I received the statement to cancel and was told that the annual fee of $169.50 was not pro-rated and I would receive no refund. I believe this is an unfair policy and gouging. I called and talked to two supervisors who were unyielding. I plan to dispute the charges, but my bigger issue is with the ethical component: they seem to be grasping for income as the efax business model declines. Shame on efax. You are the reason I don't like automatic credit charge renewals.
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Review
#454612 Review #454612 is a subjective opinion of poster.
Loss
$150

eFax review in San Diego, California: E-Fax Services - Overpriced, and Horrible Customer Service!!!!

I open an account with Fax2Mail / Premiere Global Services in 2005. Never thought much of it, I get my faxes via e-mail which is all I needed. I was on an automatic payment; so, never had any real contact. Twice when my credit card expired, they stopped my services because I needed to update my credit card information. I'm ok with that, but can they please send me a letter or a fax warning me instead of just stopping the services. One time when this happened, I was expecting a VERY important fax, I tried to contact them to re-instate my account immediately but there was NO customer service at ALL!! Everything had to be on line, "send us a message, and we'll get back with you" type of thing. . . . It took them 3 days to get back with me!!!!! They then sold to Easylink Services – at least they have technical support department I can talk to when there's a problem! As the economy has suffered, so has our business. I started shopping for other servicers, and looking into ways to cut our expenses. I was shocked to see how I was paying $14.95 per month plus $.09 cents per page received, and in a matter of minutes I found a company that for $6.95/month would provide the services and include 100 pages! I immediately called Easylink Services and asked if my number was transferrable. I was given instructions on how to do it, and I was told that once the number was transferred, the account was going to be closed. This was back in March, I just received my debit card statement to see that they are still billing me for the services. When I called Easylink billing department, the representative is telling me I had activity in May – How could I had activity in May when my account was transferred the first week of April? And why am I still being changed in July if they chow my account closed since "May"? Bottom line, they would not credit those charges. Easylink representative had me in circles saying the statements are billed a month on arrears, and they don't reflect charges in July on their end, that last charge was in June for May, etc. . . . . However, I HAVE CHARGES IN MY STATEMENT!!! . . . . not happy!
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Review
#337348 Review #337348 is a subjective opinion of poster.

Efax - HORRIBLE customer service

I lost my efax number and need to cancel the service. I called customer service but I cannot get to a live person without my efax number!! No options besides "enter your efax number" hitting 0 doesn't work, saying "representative" doesn't work. So I called sales and said I was a new customer just so I could talk to a real person. He transferred me to customer service(naturally to someone I can barely understand) who said their system was down and to call back. HOW, I asked? I can't get to customer service without my efax number. SO ***. He actually agreed that to call back I would have to call new sales again to get transferred. My bank can't get the auto-payments to stop...they've tried. So if I don't get efax to stop them, I'm going to have to close my account.
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1 comment
Reg S
#542232

This would not fit on the survey sent to me by eFax so I sent it via email to their Level 2 tech support in Canada.....

I have always believed the concept of the eFax product was a great idea for every type of consumer, however, I never had a real need for it's use because I've always had a dedicated fax line. This fact recently changed which caused me to consider suing eFax. Since becoming a customer I've found serveral issues that caused me to become uncomfortable and unsatisfied with service.

1. My efax messenger has NOT worked the entire time I've been a customer. This was not something I expected to have to deal with as a customer given the global popularity of this product.

***I want to make certain I express the fact that the representative I spoke with in CANADA explained this issue to me in great detail. He was attentive, understanding and wanted to make sure I had a clear understanding of the issue, why it happened and how and when it would be resolved. Because of him I now know that due me having Win 7 (64 Bit) on all my computers the current software doesn't work. He also advised me of the resolution prepared to fix this issue is currently "on it's way but isn't out just yet." His treatment of me was excellent and I came away from our conversation NO LONGER irriatated and upset. eFax really has become a necessary componet to my home office. The rep in CANADA was outstanding and he truly saved the day.

2. In complete contrast to all I just said about the rep in Canada I want to express my feelings about the 5 previous phone calls I've made to eFax prior to today. I called Tech Support and Customer Service more than once over my first 30- days of using the eFax service. ALL the reps I spoke to were in India.

2a. I found it extremely irritating that I experienced a communication barrier each time I spoke to reps on the Tech Support Team. The stress of trying to understand someone who is in charge of helping me resolve an issue is the all time worse for any customer.

2b. The reps in India and I do mean ALL of them I've spoke with including the lady named Sarah of whom I spoke to twice today...were ALL rude beyond belief. I had to repeat my issue 2-4 times with each of them as well as repeatedly proivide my eFax number which I clearly state at the very beginning of each call. One rep claimed all I needed to do was uninstall and reinstall the software. In telling me to so the rep cut me off several times while speaking, raised his voice at me and acted as if he was rusing me off the phone. His solution did not work for me in spite of his "all knowing insistence." Another gentleman in Tech Support told me "I flat out didn't know what I was talking about" when explaining my issue. He too raised his voice at me. He told me he would be emailing me a link to a different version of the software that would work better on my computer in "just a moment." That moment was weeks ago and to date I've never received any such link.

2c. TODAY I call and spoke to Sarah in India. Rather than trying to help me resolve my issue she told me the following:

-I should just send all my faxes via email since I was having a problem.

-It doesn't matter that I pay the service and that the software has never worked the whole time I've been a customer. The reason why faxing via email is available is because the software doesn't always work...sometimes it works and sometimes it doesn't were her exact words to me. She too raised her voice as if I was getting on her last nerve!

-When I expressed my concern about the "software NOT working sometimes AND I'm paying customer, Sarah snapped at me with the comment that she would "just cancel my account then because that's how it is and there was nothing she could do." I then asked to be transferred to Level 2 in California. She sighed in my ear, gave a case number, told me to hold and hung up in my face. Oddly enough I got Sarah AGAIN when I called back. I asked to be transferred to California...she transferred me to Otta, CANADA! It was good she did as THERE is where I got the best customer service.

I also failed to mention when I called one day last week I was transferred and put on hold for 38 mins with no one ever coming to the phone.

Number 2 down is NOT a good look for j2 Global or eFax and with the economic shift we are seeing all over the US, more customers like myself will not tolerate the stress and strain of dealing with these kinds of service issues. Our money can be spent elsewhere as opposed to with eFax. It's a HUGE issue that needs to be seriously addressed. NONE of your customers anywhere in the world should be treated as I've have by your reps.

Thank you for giving me opportunity to share my opinion and experience.

Review
#326338 Review #326338 is a subjective opinion of poster.

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

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I signed up for a trial service, and gave them my credit card number. I couldn't get the service to work, and canceled the next day. They are now billing my cc and won't refund. Customer service is outsourced overseas and you won't get past them. ...
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2 comments
Anonymous
#479148

Law Firm Investigating Potential Class Action Regarding eFax Overcharges (Advertisement)

My name is Alex Safyan and I am an attorney at the law firm Pearson, Simon, Warshaw & Penny, LLP in Sherman Oaks, CA. My firm focuses on consumer class actions, and we are currently investigating a potential class action against J2 Global (the company that owns eFax) for overcharging customers after they cancel their eFax free trials. We saw your complaint on this website indicating that you were charged after you cancelled your eFax free trial. If you would like to discuss this potential matter further, please contact me at (818) 788-8300.

Thank you,

Alex Safyan

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Review
#306185 Review #306185 is a subjective opinion of poster.