State: Baden-wurttemberg City: Stuttgart Product: Efax Free Trial Clear all filters (1 of 13 reviews match)
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I have contacted my CC-Company to deny this company access to my cc and hopefully that will be the way to finally cancel the subscription. I would highly recommend for everybody to avoid the company J2 entirely. There might be better alternatives out there. Under no circumstance does it make sense though, to try eFax...
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2 comments
Anonymous
#1241665

I agree with you. I just got off the phone with them, They bought maxmail, a company that charged $7.99 to use their fax service.

I was a customer. Month one, Efax automatically charged me more than double the amount. I responded requesting that they cancel the account and they tried to give me a discount, which I declined. Month two, I received another charge, so I emailed again explaining that I had canceled.

I received a reply telling me that in order to cancel I needed to call a number. I just called and explain the situation, but the efax employee was not able to give me a refund.

Now they are telling me that the account is closed. Bad company with predatory practices!

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Review
#933105 Review #933105 is a subjective opinion of poster.
Service
Efax Free Trial
Cons
  • Product
  • Billing
  • Price
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Efaxpro
  • Efax reviews
  • J2 Efax
  • Efax App

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