State: Arizona Clear all filters (4 of 93 reviews match)
filters
State:
City:
Show

Cancellation Policy Review

1.0
Details
eFax review - Simple Review #1460166043
I have never signed up nor used Efax yet I keep getting notifications that I have a new fax, I called Efax they tell me I'm not a customer so I would not get any notifications from them!?! Yet I keep getting them I contacted my email server they tell me the emails are from Efax to go to their site and opt out. There is no place to opt out.
View full review
Review
#826449 Review #826449 is a subjective opinion of poster.
Reason of review
Poor customer service
I have called their 1-800 # they (Efax) told me "I am not their customer. They do not email non customers ever, therefore it must be spam on my end and I must contact my email provider to have the emails stopped. I contacted my email provider they told me the emails...
View full review
1 comment
Anonymous
#1301080

Your email provider are retards who don't understand how spam works.

Oh course it looks like it's from efax, that's the point.

So of course efax has no way to stop it because it isn't from them.

Your email provider is just being lazy and unwilling to do anything about their *** product not blocking spam.

Review
#826777 Review #826777 is a subjective opinion of poster.
Reason of review
Poor customer service

EFAX more like ELAX

Efax debited my account an extra $10. When called to complain they offered a credit of $10 plus a credit for $16, which is my monthly fee. The following month my acct was debited $156. When contacted was advised had to wait 3-7 days for refund. I asked to speak to someone else I was advised there was no supervisor and no one else to speak with the agent eventually hung up on me. Called back and was advised there is an error with my refund. I contacted my bank, who requested a fax from Efax so they could refund the funds, however they refused and then I was told to call back the next day. I explained because of their impromptu debit on my account I had a payment out that wasn't able to complete, the agent told me there was nothing that could be done and hung up. This simply outrageous. Never in all of my life have I seen such bad customer service and I've overseen many call centers. Now I will have to cancel my card and file a dispute, which will take days. Unbelievable AND there is NO way, that I have found, to contact any one at their Corporate office.
View full review
Review
#436585 Review #436585 is a subjective opinion of poster.
Loss
$156

Efax.com sucks!

I just had the worst experience with eFax.com and need to let the world know. Efax is constantly sending my entire database emails stating that my credit card was decide due to the expiration "expiring" The date 02/14 is what is on the card and also in my payment info on the site. I have fax number that my customer get to use and EVERYONE of them go the email. It was embarrassing and the supervisor Keith was unwilling to set the system to only send emails concerning payment to me and was unwilling to take responsibly for the mistake they made, even after charging the card and it going though. I am strongly considering leaving efax but all our cards are printed and I don't want to spend the money reprinting. I recommended looking at other services before using these guys.
View full review
1 comment
Anonymous
#370809

:(

eFax has the worst (actually, non existent) customer service of any company I'd ever dealt with in my entire life. I had a simple question tonight: WHY AREN'T MY FAXES BEING SENT?

How hard would it or should it be for a FAX SERVICE to answer a question?

Don't sign up with eFax. You'd be better off using carrier pigeons.

Review
#169873 Review #169873 is a subjective opinion of poster.

Contact eFax Customer Service

Website:
Mailing Address:
6922 Hollywood Blvd., 5th Floor Unit 3, Woodford Business Park Santry Dublin 17 Ireland
Los Angeles, CA 90028
USA
Phone:
(800) 958-2983
All eFax Contacts

eFax Products and Services Reviews

Compare eFax to

eFax
eFax
194 reviews
1.4
VS
Myfax
Myfax
194 reviews
1.5
Compare eFax vs Myfax