eFax Reviews and Complaints
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eFax review in San Diego, California: E-Fax Services - Overpriced, and Horrible Customer Service!!!!
I open an account with Fax2Mail / Premiere Global Services in 2005. Never thought much of it, I get my faxes via e-mail which is all I needed. I was on an automatic payment; so, never had any real contact. Twice when my credit card expired, they stopped my services because I needed to update my credit card information. I'm ok with that, but can they please send me a letter or a fax warning me instead of just stopping the services. One time when this happened, I was expecting a VERY important fax, I tried to contact them to re-instate my account immediately but there was NO customer service at ALL!! Everything had to be on line, "send us a message, and we'll get back with you" type of thing. . . . It took them 3 days to get back with me!!!!! They then sold to Easylink Services – at least they have technical support department I can talk to when there's a problem! As the economy has suffered, so has our business. I started shopping for other servicers, and looking into ways to cut our expenses. I was shocked to see how I was paying $14.95 per month plus $.09 cents per page received, and in a matter of minutes I found a company that for $6.95/month would provide the services and include 100 pages! I immediately called Easylink Services and asked if my number was transferrable. I was given instructions on how to do it, and I was told that once the number was transferred, the account was going to be closed. This was back in March, I just received my debit card statement to see that they are still billing me for the services. When I called Easylink billing department, the representative is telling me I had activity in May – How could I had activity in May when my account was transferred the first week of April? And why am I still being changed in July if they chow my account closed since "May"? Bottom line, they would not credit those charges. Easylink representative had me in circles saying the statements are billed a month on arrears, and they don't reflect charges in July on their end, that last charge was in June for May, etc. . . . . However, I HAVE CHARGES IN MY STATEMENT!!! . . . . not happy!
Efax - HORRIBLE customer service
I lost my efax number and need to cancel the service. I called customer service but I cannot get to a live person without my efax number!! No options besides "enter your efax number" hitting 0 doesn't work, saying "representative" doesn't work. So I called sales and said I was a new customer just so I could talk to a real person. He transferred me to customer service(naturally to someone I can barely understand) who said their system was down and to call back. HOW, I asked? I can't get to customer service without my efax number. SO ***. He actually agreed that to call back I would have to call new sales again to get transferred. My bank can't get the auto-payments to stop...they've tried. So if I don't get efax to stop them, I'm going to have to close my account.
eFax review in Lima, Lima: Used free trial, unable to cancel
I desperately needed to be able to receive faxes, so signed up for a free trial with eFax. Now I don't need them any more, want to cancel. One insufficient answer to my many emails. When I phone them I get an unintelligible message from an answer machine. Who can actually help me with this? Why does the complaint have to have 100 words? I am able to express myself clearly in not too many words. So I am just adding something to satisfy your machine. xx xxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxxxx xxxxxxx xxxxxxxxxxx xx
Efax Free Trial
I signed up for a trial service, and gave them my credit card number. I couldn't get the service to work, and canceled the next day. They are now billing my cc and won't refund. Customer service is outsourced overseas and you won't get past them. ...
Www.efax.com would not let me cancel or issue a credit.
I have called EFAX over 20 times today!! This has to be the worst service dept. in the world. I have been told that the system is down and there is no assistance. I said I want to cancel my service, I was told it can not be done, because the system is down. > Call back in an hour. I had asked for a supervisor or manager > Three times I was put on hold and then disconnected. I have been told that someone would call back > It never happened. I received an EFAX message that can not be opened. I was told to email it as an attachment > Still NO RESPONSE. > What was I paying for? The chat did not work, the phone calls did not work, the fax did not work, the emails did not work. > Now I am going to post the above all over the internet, to warn people that you have the worst service dept. in the world. Richard Brown
Efax rip off
I paid about$170 for a year of efax and had to cancel after seven months my refund is $5. you can't talk to a person you have to do an online chat and the people are not straightforward about how much your pro rated refund will be. They try and talk you in to keeping the account for the whole year we are canceling for financial reasons and this is been no help at all. I will be sure to avoid using EFax again. once they have your credit card number you are in trouble I recommend you not use EFax.
EFax - Sign Up and just try to Ever Cancel!
Every Year You Cancel and if you don't pay attention they will sneak a charge right through on your Credit Card. This exercise has lasted over 3 Years. AMEX has finally put a Merchant Hold On Them. Never Provide this Company any kind of Permanent Billing Option. They will abuse You and Your thinking that this is an Ethical Company. The Call Center has English Speakers but not English Listeners or any comprehension of the meaning of English Sentences. The Fax Service worked fine for the First Years 2002/2003 that I used them, so the service works. All their Problems are in Customer Service. I see complaints about Prices, However I was always looking for a Reliable service with price a secondary consideration.
Efax Is latest abuse of good faith customerservice
Don't ever subscribe just leave them and but a fax machine they are bunch Filpino's Mafia out steal hard earned money without providing the services as promised the ICE need to pay them a visit and just see who is here legally and deport their *** to Afghanistan to provide service for the Taliban I bet they'd like to have something to use for target practice and if they can't be used as targets let them be useful as a alternative fuel source let them become service animals they have mentality of a *** so let them work as a jackasa
Efax and myfax owned by J2 Global
If you are considering using efax... DO NOT. They have super high pricing. $170 per year for their fax line is ridiculous!!! Customer service reps sound like robots. Flying to the moon seems more likely than getting a refund from this company... I pre-paid for a year, changed my mind --- wanted to go month-to-month, and they will change the plan to month-to-month...no refund on remaining 10/11 months though. AVOID EFAX LIKE THE PLAGUE. In fact, avoid J2 Global to be on the safe side. Best of luck! MYFAX.COM WAS JUST ACQUIRED BY J2 GLOBAL -- BE CAR
EFax poor customer service, unreasonable and expensive charges, will not refund
eFax poor customer service, unreasonable and expensive charges I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer's money. Should stay away from company like this
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