eFax

Ok cant use my efax. Somewhere in small print it says I need to do something real SPF or close to that. No idea what that means or what to do or how to do it. I am not a tech person. If this cant be fixed I will have to discontinue my efax account. Can you help?

I do not have a complaint. I do not have a complaint I do not have any complaint.I do not have a complaint. Ido you not have a complaint.

I cannot get into like a fax accountEvery time I try to access wife execute it asked for more and more information but it does not let me access it I cannot dispute any action or anything I got a look at it it will not let me in can you help me please

Every time I try to get into my EFax I can look at the credit report but I cannot get in there to actually dispute anything it will not allow me to go into my account something is very wrong can you help me it keeps asking over and over but not letting me submit it

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing. Stopped service after recent annual charge. Service was cancelled immediately with no pro-rated credit (should have been for the whole 12 months). Explicitly told that no credit would be issued for unused period. No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes).

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response. When I do, the response is completely useless. Their sales team is completely non-responsive, and the porting team is an utter failure. I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough.

Trying to use this e fax, my account is locked, I also tried to unlock it I don't know what am I doing wrong I can't unlock it. Someone in the USA tried to send me an important document several times it's time it came back to them. The numbers assign for me was 632******** do I need to put a plus sign in front of 63 or what. Please tell me as soon as possible. Thanks Ledenia Pitts

i have tried to cancel before, they are still billing me. i am receiving faxes of confidential medical records not belonging to me fraudulent , incompetent rude offshore billing operators

I really give it no stars as they are horrible. This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names. Anything J2Global is bad would be my guess. They told me if I cancelled I could still use the service as I paid until a date and all the information would be retained...that was a lie. Do not trust this company on any level and certainly with your credit card. I have cancelled the associated card number and requested a new one for my protection. A very, very, bad company.

I signed up for eFax today and upon logging in, I saw faxes from previous owners. It is a HUGE security breach. Their faxes had subjects like loan information, bank information which would contain their address, social security, balance, etc. I can't trust this company and went ahead and cancelled my account. If I can see someone else's faxes, someone else can see your faxes. Stay away from this company. When I called the customer service, I was redirected three times and the guy on the other side said it's a "software glitch". Software glitch doesn't show faxes from 2016. This is been broken since then. This is a security issue and possible legal issue.

Yes, their business practices are predatory and unethical! When you sign up for a free trial, they make you enter your credit card information and then will charge it without you knowing. They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes. They have probably sold my fax number to spammers, because it's a new number, and there is no reason why I should be getting all this spam.

We need a supervisor in customer service (in the eFax department) to contact us immediately. For over one year we have been getting frequent incessant calls on both our numbers. This is a business. This is unacceptable. We have put in many calls to customer service to not only figure out the nature of the calls, but to rectify the issue- to no avail. When I say frequent I mean quite literally all day back to back on both lines, sometimes with only mere minutes of peace before it ultimately starts up again. We can not operate business when these calls are incessantly blocking our lines up not to mention the time and money it takes for our paid employees to deal with stopping this instead of doing their job. The first encounter with a cs rep was very helpful and the man informed me that it is not an issue of our account, as we don't have one. But that it is one of their consumers using their eFax plan to fax what they think is a fax line- both of our land line numbers. He said not to worry, he can put our numbers on a black list which meant that no matter if the person was using the services it would physically not come thru. We wouldn't get any calls on our end, and they would get an error on theirs. He said eventually the person/s would figure out and would likely stop faxing anyway so it would taper off naturally. I have called in to customer service on an almost daily basis ever since then to get my number black listed. Clearly the "back list" isn't working. Each time I am assured its going to be handled and each time I am prevented from speaking to a manager. Today, I speak to "Edgar" and am all but blamed for this situation/lying as "he can't do anything without an account number" which he talked down to me for not having (we dont have an account at all and thus no number) and "there is no black list" . He even went as far as to RUDELY ask me how that would even exist. HOW DOES THAT EXIST????? YOUR PEOPLE HAVE TOLD ME THEY'RE DOING THIS EVERYTIME I HAVE CALLED IN. Don't tell me it doesnt exist and that I am making it up when it's your team offering it. Unless of course I have been lied to on EVERY SINGLE call for over 6 months. This needs to be handled now. It is not even in the realm of possibility that you can not. This is a service YOU offer and there has to be an override. You need to handle your service and get our numbers blocked promptly and permanently. This is not our problem, it is yours and it needs to be fixed now.

It's too late for me but it's not too late for you! Customer service here is impossible. Be prepared to spend at least an hour on the phone trying to resolve any issue (including payment due) that you might have. I have called to make changes to my account and spoke to the first agent who could not help me. I asked to speak to a supervisor. I was transferred to another agent who upon inquiry was not a supervisor. After giving all of my information again, I was told I was being transferred to a supervisor. After reaching that person I had to give my information again only find I wasn't speaking to a supervisor. These guys have hot-potatoed me for over 45-minutes. Every time I tell the issue I'm told that they cannot assist, the fee cannot be waived and they will transfer me to a supervisor. All this to avoid a $10 charge that they want to put on my account in case of overages. (Oh, and, they will charge your card willy-nilly -- if at all possible, DO NOT let them place your card on file -- otherwise you'll be calling in a lot more frequently than necessary.

We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times). After numerous emails sent, they finally responded saying that we have to call a number to cancel. We sat on hold for 15 minutes before finally getting to the person to cancel service. We paid three extra months because they refused to cancel our service. We will not recommend this company to anyone, ever. There should be regulations in place to prevent these companies from continuing to steal money from customers. We will be filing a complaint with the FTC and FCC because of the methods efax uses to keep billing customers.